Our Mission, Vision & Values

Our Mission

Southside Housing Association provides quality, affordable and well maintained homes and works with communities and partners to maintain safe, popular and inclusive neighbourhoods.

Our Vision and Values

We have a vision to support thriving places and communities. We want:

• All our homes to be popular, affordable, well-maintained and energy efficient
• Our customers to receive excellent services from approachable and knowledgeable staff
• To serve the needs of all communities equally
• To work with partners to build popular and inclusive neighbourhoods.

We also strive to uphold and promote our Values:

Professional

We will act with integrity, we will be impartial in the advice we give and the actions we take, and we will be reliable and competent in our work.

Responsive

We will be focused on both the needs of the individual customer and the community.

Progressive

We will seek to empower individuals and communities in our work. We will be proactive in addressing problems and we will tackle inequalities where we find them.