Action Required: The Radio Teleswitching Service (RTS) is Closing.
If you rely on electric heating or hot water powered by a Radio Teleswitch (RTS) meter, it’s essential you take action now to avoid losing access to these vital services.
What is the Radio Teleswitching Service?
The Radio Teleswitching Service is a remote signal system used by electricity suppliers to switch certain electricity meters between different tariff rates. It is most commonly found in traditional multi-rate meters that support:
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Electric storage heaters
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Panel heaters
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Immersion water heaters
These systems are typically set to charge during off-peak hours – often overnight – via a radio signal that tells them when to turn on or off.
Why Is It Being Switched Off?
The RTS system is in the process for being permanatly shut down. After this date, any meter or heating system still dependent on this signal may stop working correctly.
What You Need to Do
If your home uses electric storage heating or you suspect you have an RTS meter:
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Contact your electricity supplier immediately to check whether your meter is affected.
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Arrange for your meter to be replaced, to ensure continuity of service.
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Do not wait – even if your supplier hasn’t reached out yet, it’s your responsibility to confirm.
If you do not replace your RTS meter before the shutdown date, your electric heating and hot water systems may stop working.
Are You a ScottishPower Customer?
If you're with ScottishPower, you can contact them directly by emailing: smartservices@scottishpower.com
Where to Find More Information
For additional guidance and support, visit the following websites:
