Out Of Hours Change
Providing a reliable out-of-hours service is essential to ensuring customers can access support when they need it most. As part of our ongoing commitment to delivering high-quality services and improving customer satisfaction, we have reviewed our current arrangements and taken steps to strengthen our out-of-hours provision. This service improvement will enhance the way emergency calls are managed outside normal working hours, reduce call waiting times, helping to ensure customers receive a responsive, consistent, and dependable service when reporting emergency repairs.
Our contractor, Property One, will oversee the transition to the new out-of-hours call handling centre to ensure a smooth implementation with minimal disruption to customers.
Rohan Salwan Director of Property One said:
"We have made the decision to change our out-of-hours call handling service provider to ensure we maintain consistently high standards of service and reliability. The new call centre offers a more robust and dependable service, which will help reduce errors and improve the overall efficiency of the process. Ultimately, this change will provide Southside Housing Association customers with a more consistent, reliable, and positive experience."